“The strong interest that we continue to see among convenience stores drives home three key points,” said Steve Earl, director of marketing at Kronos’ Talent Management Division. “First, as surprising as it sounds, turnover continues to exist in retail, and it’s costly. Second, finding and hiring the right people to deliver quality service becomes even more challenging when the applicant pool is as broad as it is now. An applicant tracking system is not the need of the hour; an effective selection tool is. Third, there is no better time than now to implement solutions that improve efficiencies.”

Kronos said its solutions are designed to consistently improve the quality of hires. It’s built upon client-specific success criteria based on industry, company, and job requirements; behavioral assessments developed specifically for the hourly workforce; and easy-to-use behavioral interview tools.

“When you’re hiring hourly staff, the focus is less about finding that single star performer and more upon improving the quality and consistency of the overall workforce at every location,” Earl said. “Retailers, now more than ever, need to be laser focused on reducing inefficiencies, hiring the best, and providing superior customer service at store level.”