CStore Decisions

  • Home
  • Today on CSD
  • Categories
    • CBD
    • Foodservice
    • Fuel & Gas
    • Health & Beauty
    • Independent Operators
    • Operations & Marketing
    • Technology
  • CStore Playbooks
    • Alcoholic Beverage Playbook
    • Candy Playbook
    • CBD Playbook
    • Foodservice Playbook
    • Technology Playbook
    • Tobacco Playbook
  • Products
    • 2022 Hot New Product Contest
    • Hot New Products Contest
    • Beverages & Cold Vault
    • Candy, Gum & Mints
    • Snacks
    • Tobacco
  • Resources
    • Digital Issues
    • Research & Downloads
    • Podcasts/How To Series
    • On Location
    • FAQ
    • 2022 Top 111 Chains
    • Leaders in Convenience
    • Rack Prices
    • Sponsored Content
    • Videos
    • Webinars / Digital Events
    • White Papers
  • Events
    • 2022 Chain of the Year
    • Convenience Directions
    • NAG Convenience Conference
    • Young Executive Organization
  • Join
    • National Advisory Group
    • Safe Shop Assured
    • Young Executive Organization

What’s your turnover rate?

By Greg Ehrlich | July 22, 2011

Share

Turnover can be very costly, yet it is often overlooked or poorly measured by many convenience store retailers. Studies peg the cost of replacing one c-store employee can be $1,500 or more and that ignores the opportunity cost from increased sales resulting from a well trained, stable, customer focused work force.  

Many chains are quick to rattle off “our turnover is 125%”, but what does that mean? If you are running a chain you really need to be measuring turnover at a deeper level. First and foremost there is a major difference between voluntary and involuntary. Voluntary indicates that the job was not right for the employee and they decided to leave. Involuntary means that the selected employee was not right for the company; they either could not perform the required job functions or violated work rules and were asked to leave.  

Once you measure the difference between involuntary and voluntary turnover, you need to determine the underlying causes and what can be done to reduce them.  Measuring turnover by store, district, region, or by job function can be quite eye opening, yet many companies fail to analyze their turnover at this level.  Well structured exit interviews and sharing best practices are two key ways to identify causes of turnover as well as ways to mitigate it that are already working in your company.  With labor as the number one direct operating cost of every c-store retailer, understanding how to reduce turnover and maximize productivity and sales per employee should be at the top of every convenience store operator’s agenda. 

Related Articles Read More >

Yesway Opens Four New Allsup’s Stores
Stewart’s Shops Builds New Site
Urban Insurance Sets Focus on C-Store Industry
ACE Appoints New Board Members, Re-Elects Several Others
YEO Conference

CStore Decisions Newsletter

Sponsored Content

  • Create Some Positivity at the Pump: 3 Ways to Fuel Customer Experiences
  • How Minuteman Food Mart Ensures a Consistent Customer Experience Across 44 Stores
  • Three Challenges Disrupting C-Store Operations and How to Overcome Them
  • Why Wait? Converting to E15 is easy.
  • It’s time you profited from your checkout line

Get the Magazine

Subscribe Now!
Subscribe Now!

Manage Current Subscription
CStore Decisions
  • New CSD Print Subscription
  • Manage current print subscription
  • CBD Retail Trends
  • CStore Products
  • NAG Convenience Conference
  • Convenience Directions
  • Rack Prices
  • Subscribe to CSD’s E-Newsletter
  • About CStore Decisions
  • Advertise

Copyright © 2022 WTWH Media LLC. All Rights Reserved. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of WTWH Media
Privacy Policy | Advertising | About Us

Search CStore Decisions

  • Home
  • Today on CSD
  • Categories
    • CBD
    • Foodservice
    • Fuel & Gas
    • Health & Beauty
    • Independent Operators
    • Operations & Marketing
    • Technology
  • CStore Playbooks
    • Alcoholic Beverage Playbook
    • Candy Playbook
    • CBD Playbook
    • Foodservice Playbook
    • Technology Playbook
    • Tobacco Playbook
  • Products
    • 2022 Hot New Product Contest
    • Hot New Products Contest
    • Beverages & Cold Vault
    • Candy, Gum & Mints
    • Snacks
    • Tobacco
  • Resources
    • Digital Issues
    • Research & Downloads
    • Podcasts/How To Series
    • On Location
    • FAQ
    • 2022 Top 111 Chains
    • Leaders in Convenience
    • Rack Prices
    • Sponsored Content
    • Videos
    • Webinars / Digital Events
    • White Papers
  • Events
    • 2022 Chain of the Year
    • Convenience Directions
    • NAG Convenience Conference
    • Young Executive Organization
  • Join
    • National Advisory Group
    • Safe Shop Assured
    • Young Executive Organization