A new outdoor payment infrastructure based on Wayne iX Pay secure payment platform and Fusion forecourt platform has been designed for PETRONAS Dagangan Berhad (PDB) by Wayne Fueling Systems and its local partner Titan Oil & Gas Sdn. Bhd.
Certified by Malaysian banks, the project was introduced to 480 PETRONAS Stations located in Central and North Malaysia, as well as Sabah and Sarawak in Eastern Malaysia.
Upgrades, including media-ready screens and secure Europay, MasterCard and Visa (EMV) components, were installed as additions to already installed Wayne Vista and Global Star fuel dispensers in the network, as standalone payment pedestals or integrated into new Wayne Helix fuel dispensers.
The success of the project can in large part be attributed to leveraging the expertise and dedication of Wayne’s cross-functional team at a regional level, as well as its Austin, Texas and Shanghai, China facilities with support and collaboration of the various PDB teams in the Retail Engineering, Business Technology and Customer Experience departments.
“This payment project was a wonderful opportunity to support PDB with its business objectives and showcase Wayne’s technological capabilities in the area of payment and automation,” stated Douglas Duncan, APAC strategic account manager. “We are thankful for the confidence PDB is placing in our products and technology solutions. We look forward to continuing to deliver strong performance and reliability in PDB’s retail network as well as tighten our relationship with this key customer for many years ahead.”
“We are pleased to work with Wayne on this important initiative. Following the upgrade, now all fuel pumps at PETRONAS Stations nationwide come with their own Outdoor Payment Terminals (OPTs), offering speed and convenience for customers who prefer to pay with their debit or credit cards,” said Shaharuddin Muhammad Sidek, head of PDB’s Retail Business. He also added that customers still have the option to make payments at the counter.
“We are secure in knowing that we are offering our customers industry leading fuel retailing solutions as we comply with new payment regulations across the country. Our priority is in ensuring that our customers continue to reap the benefits from the continuous improvements and upgrades made to our systems to provide them with a seamless, fuss-free experience at our PETRONAS Stations,” Sidek continued.
Wayne has been supplying PDB with dispensers since 1974 and its fuel pump installed base accounts for about half of its retail network.