It is easy to turn a blind eye to your store’s issues, but a successful manager knows how to handle these issues.
It is easy to distinguish between the best and the worst store managers. The easiest way to determine a manager’s quality is to look at his employees. Employees under a good manager work as a motivated team of well-trained professionals, striving to elevate their performance. Employees in a poorly managed store are concerned only with earning their paycheck.
Often, these managers are completely shocked once two week notices are presented in unison—which is a prime example of managerial failure. These employees became disenfranchised because their manager had no idea what was going on.
“If your manager is clueless to what effect they have on their crew, you’re sunk,” said Bob Phibbs, the Retail Doctor.” “That’s because the best managers at every level are keen to monitor the emotional temperature of their crew. If there is a person, a situation or a policy that causes the team to be upset, a good manager knows they have to deal with it—especially if it is something they have responsibility over.”
Adept retail managers are in sync with their staff—their finger is on the pulse of morale, of productivity and success. A retail manager destined for failure turns a blind eye to glaring inefficiency so long as the store continues to run.
Bob Phibbs, the Retail Doctor, is a nationally recognized business strategist, customer service expert, sales coach, motivational business speaker and author of The Retail Doctor’s Guide to Growing Your Business. With over thirty years’ experience beginning in the trenches of retail and extending to senior management positions, his presentations are designed to provide practical information in a fun and memorable format.