By Mel Kleiman, President, Humetrics
A restaurant client of ours was having trouble recruiting qualified applicants and puzzled as to why.
I suggested they test their system by sending one of their best employees to another one of their locations to apply and she ended up getting the brush off!
Turns out she walked in at one of their busiest times and was summarily dismissed because the hostess had not been trained to extend every courtesy to all jobseekers and provide the requisite job application and the manger had not been trained to personally greet applicants.
When’s the last time you tested your system?
