By Ed Collupy
The convenience and fuel retailing industry is buzzing about the announcements from VISA, Mastercard, and American Express that they will delay most of the liability shift for automated fuel dispenser (AFD EMV chip card transactions by three years. Convenience store operators and gasoline retailers were preparing to meet the Oct. 1, 2017 deadline, and were surprised by the announcement of the new Oct. 1, 2020 date.
The retail industry faced the first EMV liability shift over one year ago for non-ATM and non-AFD transactions and many merchants still have not been able to deploy EMV to all of their stores. In particular, the convenience/petro and restaurant industries are lagging behind many other retailers due to their special processing requirements and technology suppliers. With that reality and listening to stakeholders about what it will take to implement EMV on the forecourt, the card brands have recognized the challenges with EMV AFD solution readiness.
Amongst these challenges and concerns about the 2017 date have been:
- The readiness of Point of Sale (POS) and Payment software – most POS providers are still developing EMV versions.
- EMV AFD hardware – solution providers have suggested a multi-step implementation process; installing hardware ahead of software that will enable the acceptance of chip cards.
- Testing and certification efforts – the additional certifications required and the experiences learned from the EMV inside efforts have highlighted the need to focus additional investment on testing to ensure quality deliverables and a consistent consumer experience.
- Finite pool of installers – qualified and certified technicians are needed to do the actual at-the-pump installations and some estimates point to 4.5 million man-hours to install retrofits and pumps.
The extension acknowledges these challenges while at the same time encourages retailers to move forward with the implementation of chip technologies to combat counterfeit fraud. VISA has said it will keep an eye on AFD fraud trends, which currently are on the low end of the risk scale, but were not as clear to what will occur with merchants who experience higher fraud during the three-year period.
For all the stakeholders involved, moving the date out to 2020 has benefits. The convenience/petro community can now prioritize and focus on EMV implementation inside the store—the shift in indoor liability is costing merchants real dollars in chargebacks that they previously were not seeing. Completing indoor EMV, including all of the testing and deployment processes, will also give retailers time to figure out how the more complex EMV ecosystem will impact support processes. The extension will also allow a more comprehensive investment strategy, including how to integrate outdoor EMV efforts with other payment, loyalty and mobile initiatives.
With the new liability shift date, retailers should not put off starting EMV AFD planning. Beginning projects earlier will allow solutions to be fully tested ahead of the timeline, which should allow retailers to deploy at a more reasonable pace/funding schedule. Also, dispensers and terminals will need to be replaced over the next three years, and retailers should have a technology strategy that avoids the need to upgrade the dispenser twice. If most retailers delay their outdoor implementation, the mad rush and massive resource conflicts just move further down the timeline.
Implementing chip card acceptance sooner rather than later will reduce counterfeit fraud at the pump even before the liability shift. Based on experience from where EMV has been implemented around the world, predictions have been made that the US will see similar card fraud decreases. Delaying the start of EMV outdoor projects will open the door for criminals who will view unattended non-EMV AFDs as an easy target.
Don’t forget the fueling customer in all of this! If consumer behavior patterns in the US follow those in other markets that have already migrated to EMV, consumers will become more comfortable with chip cards as the wide-spread use of chip cards increases at other retail locations. A security conscious segment of customers will emerge expecting a less risky way to pay. Most major card issuing banks have already issued chip cards and major grocers and retailers accept chip cards. Thus customers have already been trained and will increasingly expect chip card acceptance.
This decision by the card brands, providing an added three-year window of time, raises both opportunities and new questions that convenience/petro retailers should consider as they refine plans for AFD EMV implementations including:
- What will the POS providers approach be with software releases? Will they now look to include and deliver more feature/functions that have been deferred and their customers have been looking for?
- What additional changes will occur during the next three years with dispenser technology (including the entire dispenser unit) and on the compliance/regulatory front that might require updates down the road – solution and service provider roadmaps need to be transparent and solid.
- Fuel pumps will continue to age and will be further depreciated as 2020 approaches. The timing of full AFD replacements will be on retailer’s minds as they will be making decisions to upgrade or replace.
- Will there be added financial incentives to begin purchases and implementation now versus later and what will happen to costs of equipment/software/services over the next few years?
- What is the position of the major fuel brands regarding outdoor EMV over the next three years? If you upgrade dispensers early, will their systems be ready?
- How will this decision impact other related security initiatives; e.g. Point to Point Encryption (P2PE)? Does this create an opportunity for P2PE to be implemented at the same time as AFD EMV?
This announcement gives retailers much needed breathing space, but they need to keep moving forward. Retailers now have time to make better investment timing decisions, and develop a more comprehensive strategy for their outdoor dispenser upgrades. Just like an automobile stalled on the side of the road, pushing back the liability shift related to EMV implementation at the fueling dispenser is just a temporary state. There’s still an opportunity and several motivations to get a jump start and keep moving ahead.
This blog was originally posted to CAPRAplus be sure to visit it for more retail technology and business insights. Ed Collupy, executive consultant at W. Capra Consulting Group, can be reached at [email protected]. Collupy has IT leadership and business team experience directing and supporting retail systems for store operations, merchandising, fuel and accounting teams in the C-Store industry.