CStore Decisions’ and Humetrics’ 12th annual Human Resources (HR) Benchmarking Survey polled c-store retailers — between Jan. 5 and March 2, 2020 — on top HR challenges and evolving practices. Already, some c-store retailers saw COVID-19 as a possible headwind.
Asked about challenges ahead, one respondent pointed to “disruption due to the coronavirus; not just from a customer or employee perspective, but we have concerns about our various supply chain partners — food, ingredients, etc. — who may be impacted. Not to mention, if we have to shut down a store or our other facilities.”
In the days since our survey concluded, the COVID-19 pandemic became global headline news, with the U.S. and other countries declaring national emergencies. Shoppers rushed to stockpile food and toilet paper ahead of self-quarantine measures, as schools, restaurants and bars were ordered to close in several states to help slow the spread of the virus and give hospitals a chance to cope.
Unsurprisingly, convenience stores could be seen leading by example on the HR front.