TravelCenters of America shared an update on what it’s doing to help keep its customers and employees healthy and safe, as it continues to follow local, state and federal directives as well as guidelines from the Centers for Disease Control and Prevention (CDC).
Current Operational Status
- All TA, Petro Stopping Centers and TA Express locations are now open.
- All fuel lanes are open, with no fuel rationing.
- All TA Truck Service centers are open and RoadSquad 24-Hour Roadside Assistance is available.
- Showers and restrooms are open.
- All truck parking, including Reserve-It, remain available.
- Fitness Centers, Driver Lounges and Game Rooms are currently closed.
The company is following state mandates regarding dining areas in its full-service and quick-service restaurants as well as its casinos.
The company has always taken pride in maintaining clean operations and sites. It intends to continue to play a leadership role and wants customers to have peace of mind when they visit.
TA has taken extra precautions and measures with its already strict cleaning protocols for sanitation.
It’s increasing its cleaning frequency and continue to use best-in-class chemicals to disinfect and sanitize common touch points for employees and customers. These areas include showers, restrooms, door knobs, light switches, countertops and other non-food contact surfaces.
TA is following state and local health department regulations in all of our stores. It’s individually wrapping food products including hot dogs, pretzels, apples, doughnuts and pastries. In cities where self-serve is not currently permitted, TA has coffee and other beverages available at restaurants.
The company is asking that drivers not use their refillable mugs, but rather use a one-time use disposable cup. Drivers will still qualify for the refill price; they just have to tell the cashier that they participate in the refillable mug program.
Customers and Employees
We are requiring customers to wear face coverings or masks while inside our travel centers. The CDC continues to advise that face coverings are an effective tool to help combat the spread of COVID-19 in public settings and we are adopting NATSO’s recommendation that truckstops and travel plazas nationwide adopt a policy requiring customers to wear face coverings or masks to protect the health and safety of employees and customers during the COVID-19 pandemic.
TA is encouraging our customers to practice social distancing.
TA employees have been advised to take care of themselves and be aware of best practices for preventive safety measures. This includes frequent hand washing and staying home when feeling ill. Employees are required to wear masks or other cloth face coverings while working.
We are encouraging all employees to follow CDC recommendations of practicing social distancing.
Food Options, Restaurant Reopenings
TA is working hard to make sure it addresses the needs of its driver community at each of its sites, which includes ensuring food options are available. The company remains committed to ensuring drivers have access to food options while visiting and continues to reopen restaurants around the country.
For current full-service and quick-service restaurant hours by site, customers can use the location page on the website or through the TruckSmart app. Online ordering is now available at all Popeyes and KFC locations and at our open Iron Skillet restaurants.
Hot and cold pre-packaged items are available in the travel stores including deli sandwiches, burgers, burritos and more. Other options that vary based on site include homestyle cooked meals located in the fuel buildings and travel stores, quick-service restaurants and carry-out from full-service restaurants.
TravelCenters of America Inc. is the nation’s largest publicly traded full-service travel center network. Founded in 1972 and headquartered in Westlake, Ohio, its more than 20,000 employees serve customers in over 265 locations in 44 states and Canada, principally under the TA, Petro Stopping Centers and TA Express brands.
Offerings include diesel and gasoline fuel, truck maintenance and repair, full-service and quick-service restaurants, car and truck parking and other services and amenities dedicated to providing great experiences for professional drivers and the general motoring public. TravelCenters of America operates nearly 650 full-service and quick-service restaurants and 10 proprietary brands, including Quaker Steak and Lube, Iron Skillet and Country Pride.