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Labor Management in the Age of COVID-19

The 13th annual CSD/Humetrics HR Benchmarking Survey showcases how c-store retailers are navigating human resources challenges during the COVID-19 pandemic.

By Erin Del Conte | April 5, 2021

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CStore Decisions and Humetrics, for the 13th consecutive year, have collaborated on the annual Human Resources (HR) Benchmarking Survey, which polled c-store retailers between Jan. 4 and March 1, 2021, about HR practices, labor challenges and headwinds.

Given the rise of the COVID-19 pandemic in March 2020, the past 12 months have brought unprecedented operational and staffing hurdles —  with recruiting topping the list of concerns for retailers — leaving c-store operators to test new best practices and employee incentives.

If we were to bestow a Crystal Ball Award for best predictions, it would go to the respondent who submitted this comment when asked about challenges early last year — well before we understood what we were in for in 2020: “Disruption due to the Coronavirus; not just from a customer or employee perspective; but we have concerns about our various supply chain partners — food, ingredients, etc. — who may be impacted.”

As the pandemic and lockdowns began last spring, some c-store retailers implemented hazard pay for employees to the tune of $2-$3 an hour while, as the following summary results will show, most instituted safety precautions like masks, gloves, plexiglass shields and social distancing decals to keep employees and customers safe. Some, like Altoona, Pa.-based Sheetz, with 600 stores in six states, offered additional paid time off (PTO) for employees who contracted the virus.

Enter your information below to download the PDF to the 13th annual CSD/Humetrics HR Benchmarking Survey

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  • Home
  • Today on CSD
  • Categories
    • CBD
    • Foodservice
    • Fuel & Gas
    • Health & Beauty
    • Independent Operators
    • Operations & Marketing
    • Technology
  • CStore Playbooks
    • Alcoholic Beverage Playbook
    • Candy Playbook
    • CBD Playbook
    • Foodservice Playbook
    • Technology Playbook
    • Tobacco Playbook
  • Products
    • 2022 Hot New Product Contest
    • Hot New Products Contest
    • Beverages & Cold Vault
    • Candy, Gum & Mints
    • Snacks
    • Tobacco
  • Resources
    • Digital Issues
    • Research & Downloads
    • Podcasts/How To Series
    • On Location
    • FAQ
    • 2022 Top 111 Chains
    • Leaders in Convenience
    • Rack Prices
    • Sponsored Content
    • Videos
    • Webinars / Digital Events
    • White Papers
  • Events
    • 2021 Chain of the Year
    • Convenience Directions
    • NAG Convenience Conference
    • Young Executive Organization
  • Join
    • National Advisory Group
    • Safe Shop Assured
    • Young Executive Organization