Yatco Energy, a fast-growing New England based chain of convenience stores, has launched Yatco Rewards on the Paytronix platform. Newton, Mass.-based Paytronix will provide the Yatco Rewards with loyalty, a branded mobile app, and, for three of the Yatco stores, order and delivery.
“Yatco Rewards will help create brand loyalty while incentivizing our customers to come into our stores more frequently and to spend more,” said Yatco Energy Vice President Hussein Yatim. “It also will give us a better idea of who our customers are, how often they visit and what they buy.”
Yatim explained that, in today’s highly competitive market, creating a differentiative program helps in staying relevant in the eyes of the consumer. “Paytronix also gives us a means to communicate with our customers and solicit their feedback so that they feel valued and heard,” he added.
Yatco Rewards includes the following components:
Loyalty – A points-based program, Yatco Rewards enables customers spend and earn points for discounts at the pump or on items in the store.
Mobile app – Customers can download a white-label app to access their account, look up or redeem points, or to generate a bar code to scan in store. A physical loyalty card is available for customers who do not wish to use the app.
Order and Delivery – Customers at three of the larger footprint Yatco stores can access and order items electronically either via the mobile app or online. Customers can place orders for pickup, curbside, or delivery, then pay for their purchases using various forms of methods of electronic payments including Apple Pay or Google Pay.
“The Yatco Rewards program promises to be a cornerstone of the company’s growth plan,” said Charles Gray, chief revenue officer with Paytronix Systems. “As the brand continues to add stores and grows its fuel and food services offerings, Yatco’s ability to offer its customers great experiences and respond quickly to their needs will be integral to its growth.”
Providing service and products to its customers for the past 25 years, Yatco Energy operates 20 convenience stores in New England and plans to expand. The company also includes a distribution business, which delivers branded and unbranded gasoline to stations in the New England area.
Newton, Mass.-Paytronix is a provider of SaaS customer experience management (CXM) solutions for restaurants and convenience stores. Through its innovative software design and integrations with more than 30 widely used point-of-sale systems, Paytronix empowers more than 500 brands across 30,000 locations, giving them the flexibility to deliver unique, revenue-enhancing guest experiences.
Also, through one-to-one engagement with more than 285 million guests via its platform elements Order & Delivery, Loyalty, CRM and Stored Value, Paytronix generates Big Data consumer insights that motivate increased visits and spend.