After two years of the COVID-19 pandemic, supply challenges and labor shortages, c-store retailers are evaluating labor management practices in 2022 as they look to better attract, train and retain quality workers in today’s increasingly competitive landscape.
CStore Decisions and Humetrics, for the 14th consecutive year, have collaborated on the annual Human Resources (HR) Benchmarking Survey, which polled c-store retailers between Jan. 4, 2022 and March 1, 2022, about HR practices, labor challenges, employee incentives and outlook.
The results that follow comprise the survey respondents’ recent experiences and expectations and provide industry-wide insight as well as a number of useful benchmarks.
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