Retail TouchPoints Store Operations Superstar Award honors 7-Eleven for delivering a consistent, positive shopper experience while rolling out innovative solutions.
Tyco Retail Solutions recently acknowledged 7-Eleven for innovative and successful store operational strategies implemented this past year in the area of loss prevention.
Honored with the Retail TouchPoints Store Operations Superstar Award, 7-Eleven effectively balanced store operations and the shopper journey across customer touchpoints. In today’s environment, in order to be profitable and stay ahead of the competition, retailers must focus on new digital strategies, unified commerce expectations, employee motivation and retention, and a better, overall customer experience to convert shoppers into buyers.
7-Eleven was recognized in the Loss Prevention category for successfully completing a new system rollout of 5,000 stores in North America in less than one year, while all stores remained open for business 24 hours a day, seven days a week. 7-Eleven engaged Tyco Retail Solutions to execute against a four-pillar strategy based on revenue assurance, inventory variation control, incidents and investigations, and safety and asset protection awareness to improve store performance and deliver a consistent, positive shopper experience while also investing in multiple innovative solutions:
• Integrated exception-based reporting and case management systems to fully track incidents
• Real-time digital video solutions with IP cameras to help keep customers and employees safe
• Fire and intrusion systems, with video maintenance and remote monitoring for building security
• Intelligent video solutions to help identify robbery offenders by capturing digital information from electronics in their possession during a crime
Big Lots was also recognized in the Customer Engagement category.
“Making smart investments in breakthrough technologies is key to the success of store operations and to providing shoppers with a seamless in-store experience. By demonstrating their commitment to innovation and improving the shopper journey, 7-Eleven and Big Lots have earned their spots as influential leaders in the industry,” said Tony D’Onofrio, chief customer officer, Tyco Retail Solutions. “It’s a pleasure to collaborate with retailers that continue to strive for operational excellence, and we look forward to our customers’ future achievements.”
