NAG Partners with Folds of Honor ROCKY SICKMANN, WHO RETIRED FROM Anheuser-Busch in 2016 and is a survivor of the Iran Hostage Crisis, understands the dangers facing our military servicemen and women. That’s why Sickmann joined Folds of Honor in 2016 as a senior vice president. With his involvement in Folds of Honor, Sickmann has…
July 2018 issue: 2018 Chains to Watch
Honoring the Kwik Trip Culture HONESTY, INTEGRITY, RESPECT, HUMILITY AND innovation. These are the words that define Kwik Trip…and it shows. The La Crosse, Wis. convenience store chain exemplifies what it means to be a “people company.” It is fully committed to customers, employees and its vendor partners, not as a strategy to grow the…
June 2018 issue: The Shifting Outlook for E-Tobacco
Celebrating Next-Generation Leaders THE CONVENIENCE STORE INDUSTRY’S YOUNG executives face unique challenges as they grow their businesses in the competitive c-store market. The National Advisory Group’s (NAG) Young Executives Organization (YEO) was formed specifically to addresses these challenges and help the industry’s leaders of tomorrow identify solutions with others in their age group. Last month,…
May 2018 issue: Delivering the Goods
Join Us in Florida for the 2018 NAG Conference THE CONVENIENCE STORE INDUSTRY CONTINUES to grow sales at record numbers, but the stakes have never been higher as convenience store owners face competition from multiple retail channels. As competition increases across the board, savvy retailers are learning to take costs out of their operations to…
April 2018 issue: Challenges Persist in HR Management
Cause for Concern Over Car Ownership? INDUSTRIES EVERYWHERE ARE BEING SHAKEN up by the rise of the “Membership Economy,” a business strategy that has organizations working to build long-term, formal relationships with their customers. To do this, some companies charge their members a subscription fee. Others simply charge on a per-usage basis. This brings us…
The 10th Annual CSD/Humetrics HR Benchmarking Study
Challenges Persist in HR Management Despite the fact that c-stores are investing capital and resources on recruiting and onboarding, many chains still struggle with staffing issues and high turnover, according to CSD’s 10th annual HR Study. The convenience store industry has come a long way over the past decade in terms of recruiting, training and…
March 2018 issue: 2018 Category Management Review
Engaged Customers Are Loyal Customers THE CONVENIENCE STORE INDUSTRY CONTINUES to evolve and where it ends up as robotics and personalized delivery gain traction is anyone’s guess. But one thing for sure is that how customers feel about your brand and your services will likely determine where they make their purchases. Robbie Kellman Baxter, a…
February 2018 issue: 2018 Foodservice Report
Succeeding with a Service-Driven Culture FROM GREAT CORNERS, CLEAN RESTROOMS and modern facilities to fresh food and a wide selection of popular snacks, convenience stores are committed to delivering outstanding service. This commitment is evident in the industry’s growing sales numbers at a time when other retail channels are struggling to break even. This service-driven…
January 2018 issue: C-Stores Meeting New Fuel Demands
Embrace New Opportunities in the New Year THERE’S NO DOUBT THAT 2017 will be regarded as one of the most challenging years ever for the convenience store and petroleum industry. While the economy has strengthened, the stock market rallied and unemployment fell to a 15-year low, the convenience store industry was hit hard by a…
Introducing the Smarter Smart Safe with cash recycling solutions from Glory
If you are looking for greater efficiencies and accelerating cash movement in-store, cash recyclers could be the answer. Recyclers function like an ATM for cashiers removing all manual counting and processing of tils which frees employees to focus on more customer facing activities. They also reuse cash in-store so there is no excess or idle…