A new report, “COVID-19 Shopper Priorities and Experience Survey” by Retail Artificial Intelligence Solutions Provider CB4, offers key takeaways for essential retailers during the pandemic. The online survey of 1,108 brick-and-mortar retail shoppers across the U.S., conducted April 2-5, 2020, shares insights into how shoppers are perceiving their in-store experiences during the pandemic, and what…

Shortly after the Humetrics/CStore Decisions annual HR Benchmarking Survey concluded, COVID-19 arrived creating a very different retail landscape. Mel Kleiman, founder of Humetrics, speaks with Erin Del Conte, executive editor of CStore Decisions, about the annual HR survey, tried-and-true human resources best practices and what c-store retailers can do from an HR standpoint to be…

In this podcast, CStore Decisions’ Executive Editor Erin Del Conte, speaks with Doug Galli, vice president and general manager for Reid Stores/ Crosby’s, and the board chairman of the National Advisory Group (NAG), about how COVID-19 is impacting the c-store business and how his chain is responding in order to protect employees and support the…

As the COVID-19 continues the Reid Stores/Crosby’s is rolling out safety measures like plexiglass barriers and face shields, while supporting the community through a partnership with ConnectLife, New York’s only community blood center. Doug Galli, vice president and general manager for Reid Stores and Crosby’s, and the board chairman of the National Advisory Group (NAG)…

CStore Decisions speaks with Frank White, founder of White Knight Marketing, about how convenience stores are approaching artificial intelligence and robotics, and what retailers need to consider before embarking on these new initiatives. From pizza ATMs and CBD dispensers to robots that handle inventory, answer questions or clean up messes, artificial intelligence is already here.…

Open Pantry Food Marts of Wisconsin has been proactively working to protect its employees and customers at its seven Wisconsin locations during COVID-19. The chain began taking action four weeks ago, sanitizing stores and offering personal protective equipment to employees including disposable gloves and N99 masks. The wearing of N99 masks by store employees is…

On Monday, March 30, CStore Decisions hosted a webinar titled, “What Will You Do If Your Store Is Contaminated By COVID-19?” where a panel of experts discussed best practices in operations and sanitation during the pandemic. Moderator John Lofstock, editor of CStore Decisions Group, was joined by featured speakers Scott Apter, president of Apter Industries;…

In early March, as the COVID-19 pandemic began to make headline news in the U.S., Roy Strasburger, president of StrasGlobal, a retail management solutions company, was putting together a task force of team members to determine the best course of action. Today, the company’s “COVID-19 Response Plan” is guiding its response in these difficult times.…

CStore Decisions recently spoke with Mike Fogarty, CEO of Denver-based Choice Market, about how Choice is standing out with better-for-you food, an omnichannel approach and new technology. The chain is introducing a new delivery platform, with plans to offer the entire store product base for delivery using its own fleet of electric vehicle drivers —…

The global pandemic and shutdown are similar to what disruptive innovation expert and global futurist Daniel Burrus has been saying about digital disruption for decades: “It will disrupt every industry.” But the pandemic is also revealing that organizations are highly adaptable. Already we’re seeing convenience stores offering contactless pick-up options to customers through order ahead/curbside…