Evaluating potential new sites for the multi-unit operator can be a daunting task. The operator is constantly chasing several potential opportunities — whether through new builds or through acquisitions — only to have a few select sites come to fruition. Complicating the site selection process is generally a lack of an evaluation tool that can…

Conducting a diagnostic store assessment is an excellent way to gain opportunistic perspectives for your location. Walking through and evaluating your store — from the eyes of the customer — can provide both strategic and tactical ideas for improvement. Whether it’s the exterior appeal of your location or the interior product assortment, layout and merchandising,…

There comes a time in every multi-unit retailer’s business cycle that they want to launch a new product that requires a reconfiguration to their store. The challenges arise when the equipment goes to the store, and the manager asks, “where does this go?” and proceeds to find a home for it. Over time with each…

Amazingly, many companies do not think about communications — both internally and externally — until it is a necessity. A crisis occurs, a reaction follows, and, in many cases, they do not necessarily put the best foot forward. Even small companies can have an effective communications strategy that enables them to articulate company news efficiently.…

We select our store locations. We select our staff. We select the merchandise to carry; and, along those lines, we select our vendors. Selecting the correct vendors — in addition to managing these vendors during the selection process and beyond — can often be the difference between making your store profitable or simply providing real…

The fight for share-of-customer by convenience stores to effectively capture sales has never been fiercer. C-store operators that sit back and wait for their business to improve will have a very long road to recovery, if ever. Aggressive retailers that go after sales by working the critical three-mile business radius surrounding their retail store will…

Imagine a business world where resources are plentiful and industry expertise could be available at every juncture. Where decisions could be made that dovetailed alignment in support of your convenience store’s strategic plan. Imagine a world that anticipates your directives and assists in helping to execution your vision flawlessly. This is a business community that…

Key Performance Indicators (KPIs) are a vital resource to managing your operation. Rather than relying on old adages and “I think” statements, KPIs help identify the key drivers of your store and focus your go-forward actions to address specific needs. This simple shift can make a big difference in the bottom line for small, independent…

Conducting a diagnostic store assessment is an excellent way to gain opportunistic perspectives for your location. Walking through and evaluating your store — from the eyes of the customer — can provide both strategic and tactical ideas for improvement. Whether it is the exterior appeal of your location to the interior product assortment, layout and…

Starting a foodservice program in your convenience store requires attention to detail in store-operation areas that may be new to you. Food preparation on site requires specific safety, operational management and cost control measures — and in most cases, greater customer service. By mastering foodservice basics, your new foodservice program has the best opportunity for…