By Mel Kleiman, President, Humetrics Dissatisfaction with bosses or coworkers is one of the most common reasons people leave their jobs. So, at some point in time, you are more than likely to find yourself saddled with a rude or inconsiderate boss, or a lazy co-worker, who isn’t pulling their fair share or who indulges…
To Change Your Results, Change Your Approach
By Mel Kleiman, President, Humetrics Quit concentrating on how to avoid hiring the wrong people and focus instead on how to find and hire the right ones. The primary goal of most hiring managers and hiring systems is to screen out the least suitable applicants. They give scant attention to how to attract, hire and…
Why Mission Statements Fail
By Mel Kleiman, President, Humetrics Most employees cannot tell you their employer’s mission statement, and if the rank and file don’t know what the mission statement is, what good is it? Your employees need to know what you stand for and you have to make it easy to remember. Here are some examples from employers…
Hiring Teens This Summer?
By Mel Kleiman, President, Humetrics Because we live in a world of “Helicopter Parents” (parents who hover over and are involved in everything their children do), and because the number one reason teenagers quit or get fired is for not being able to work the hours required, when you find a teen you’d like to…
Time, Space and Lifetime Employees?
By Mel Kleiman, President, Humetrics What if there was a rift in the Space-Time Continuum, or, more believably, a change in the federal government’s employment law policies that made it impossible to get rid of any employee who is on your payroll six months from today? How would you change the way you look at…
What Type of Manager Are You?
By Mel Kleiman, President, Humetrics Studies show there are essentially two types of managers (and companies) — those that are accounting-focused and those that are marketing-focused. Accounting-minded managers focus primarily on reducing costs and overhead. This approach appears to make/save money in the short run, but actually has the potential to lose customers over the…
Exploring Today’s Workforce
The Eighth Annual CSD/Humetrics Human Resources Benchmarking Survey identifies the key employee issues affecting convenience store retailers and what chains can do to overcome them. By Mel Kleiman, President, Humetrics and John Lofstock, Editor Convenience Store Decisions and Humetrics have again collaborated on our eighth annual Human Resources Benchmarking Survey. The results reported here are…
How To Attract More Job Applicants
By Mel Kleiman, founder Humetrics When it comes to getting potential employee referrals, use all of your connections — present employees, vendors and customers. And don’t overlook your business and social networks. Go through your contact database and identify everyone who may know someone like the person you want to hire. Send them an email…
What Is Employee Engagement Anyway?
By Mel Kleiman, founder, Humetrics Many pollsters regularly measure and report on employee engagement. Gallup does so regularly. Their latest numbers show: “The slightly improved level of employee engagement that persisted in the U.S. workforce in 2015 continued in January. Nearly one-third of workers last month — 32.5% — were engaged in their jobs. Employee…
How to Pump Up Profits
By Mel Kleiman, president, Humetrics Trying to cut costs and/or services to increase or maintain profitability is a common, but mistaken strategy. Yes, there probably is fat that can be trimmed and we need to look at every line item expense, but if you compromise the customer and/or employee experience, you threaten the viability of…