By Mel Kleiman, President, Humetrics Headlines are always devoted to whatever it is that happens to be scaring the pants off us today (a disease like Ebola, global warming, the economy, etc.) while, in fact, approximately 3,300 deaths occur every day worldwide due to road accidents. So, why aren’t we on high alert about this much more probable “clear and present danger” as well? My point here…

By Mel Kleiman, President, Humetrics I was in Boston recently when  three local businesses made “breaking news” due to their failure to pass random testing for tobacco and liquor sales compliance regulations. ​ Everyone knows without being told that it’s illegal to sell these products to minors, right? So, what on earth went wrong? In HR talk, it’s called non-compliance to structure, and,…

By Mel Kleiman, President, Humetrics According to a recent Gallup survey, full-time, employed Americans work an average of 47 hours a week. That’s nearly a full day longer than what was once the standard schedule ─ the classic, five-day, 40-hour workweek. Lately, however, in response to productivity studies and the ability of family-friendly policies to…

By Mel Kleiman, President, Humetrics In light of the ever-tightening labor market, you can’t afford to lose even one promising applicant. So, let me ask once again, are you making it easy for jobseekers to get into your hiring system? Case in point: One client thought they had “made it easy,” by adding the following…

By Mel Kleiman, President, Humetrics A restaurant client of ours was having trouble recruiting qualified applicants and puzzled as to why. I suggested they test their system by sending one of their best employees to another one of their locations to apply and she ended up getting the brush off! Turns out she walked in at…

By Mel Kleiman, President, Humetrics What are you doing to ensure your best team members don’t jump ship? I ask because, this past July, the BLS reported 5.7 million job openings, one million of which were new. This is the highest number since 2000. On top of this, the percentage of the total population who are…

By Mel Kleiman, President, Humetrics While it may seem highly efficient to put your employment application form on your website, the truth is that about 60% of the people who start the process drop out because it’s too difficult and/or too time-consuming. Are you tracking your drop outs versus completions? If you find you’re losing…

By Mel Kleiman, President, Humetrics The following is a best practice, proven technique for making better hiring decisions… There are two parts to every interview: (1) gathering information and (2) evaluating that information, and, to the best of your ability, you need to keep them separate. The tendency is for one “bad” answer to negatively…

By Mel Kleiman, President, Humetrics There’s a commonly held belief in the cleaning industry that it’s not wise to hire students, because their school schedules are inflexible and difficult to work around. And, yet, there’s a successful, residential cleaning service in Florida whose staff of 500+ are all students. Needless to say, the employer has…

By Mel Kleiman, President, Humetrics I recently learned that when an organization provides a differentiated level of customer service, service quality or service offerings based on the perceived value of each customer, it is sometimes called “customer stratification.” So, I couldn’t help but wonder if this might be a useful tool when it comes to…