The April 2021 deadline for implementing EMV at the pump is now in the rearview mirror. Ahead of the final deadline, which was extended from October 2020 due to the COVID-19 pandemic, the c-store industry substantially grew its ability to offer outdoor EMV acceptance. Now, retailers now must turn their focus to implementing another technology…
Foundations of Innovation
As consumer demand for touchless and frictionless experiences has risen rapidly during the COVID-19 pandemic, convenience retailers — on the average — are encountering greater challenges in meeting these needs than retailers in other verticals. These outsized challenges facing c-stores are in large part due to technology debt that the convenience vertical still bears and…
How to Retain Newly Acquired Digital Consumers
The COVID-19 pandemic has made customers hyperaware of physical touch points while shopping, so it comes as no surprise that retailers across verticals have seen substantially more customers opting to use their digital commerce experience (DCXs). For many c-stores offering a digital experience today, their DCX consists of an online ordering interface, SMS or email…