It’s our nature to resist change. What seems like a terrible idea at the outset often gets better over time. New ideas become familiar. We adapt to change and leave the past to history. Inventions become necessities. Tesla sold $67 billion worth of electric cars in 2021, and they’re still filling backorders. High gas prices…
TXB Prioritizes Supporting its Community
Contributing to and interacting with the community is an effective way to showcase a convenience store brand and connect with potential customers, as well as do some good. Spicewood, Texas-based TXB, which operates 48-plus locations throughout Texas and Oklahoma, recently broke ground on its upcoming location in Kyle, Texas. The celebration for the groundbreaking included…
Digitalization Transforms Forecourt Marketing
Driving fuel customers from the gas pump into the convenience store remains a core challenge for c-store retailers, but evolving technology is helping retailers to better market to potential shoppers at the fuel island, in some cases even bringing the items to them. “As fuel pump technology improves and costs for touchscreens and interactive technology…
Celebrating Nouria
Operational excellence; phenomenal leadership; a laser focus on its people, values and culture; and an ongoing commitment to investing in convenience retailing are what Nouria embodies and fully embraces. These are extremely important characteristics of the best convenience store chains in the industry, which is why CStore Decisions is proud to honor Nouria as the…
Preparing for NAG 2023
Despite a global pandemic and looming economic recession, the convenience store industry continues to grow sales at record numbers. But the stakes have never been higher as storeowners face competition from multiple retail channels, regulations that are threatening foundational categories like gasoline and tobacco and a labor crunch that is crippling chains of all sizes.…
Restroom Sanitation Rises in Significance
WINNER: High’s of Baltimore High’s continues to upgrade its restroom features and value the importance of sanitation as an influence on in-store sales. Although restroom cleanliness has always been a well-regarded aspect of convenience store operations, its importance has never been quite so touted as it was during the COVID-19 pandemic. Now, post-pandemic and with…
Corrective Statements Point-Of-Sale Settlement Agreement
As the tobacco industry awaits word from the Federal District Court on whether a corrective-statement sign settlement is approved, c-store operators with cigarette programs are wise to learn what it means to be in compliance with corrective-sign requirements and the penalties for non-compliance. At press time, a federal judge had not yet issued an order…
Weigel’s Rolls Out On Demand Pay for Employees
Attracting and retaining quality employees are bigger challenges than ever before for c store operators. Meanwhile many workers are struggling to make ends meet in today’s inflationary environment. Powell, Tenn.-based Weigel’s, which operates 72 c-stores in east Tennessee, introduced a creative solution that aids recruiting and retention, while benefiting employees. On Oct. 1, 2021, the…
The NAG/Ken McMullen Memorial Scholarship Is Open
We all know the importance of a well-educated workforce, and the c-store landscape is certainly no exception. The National Advisory Group (NAG) scholarship fund was developed to help qualified individuals offset some of these costs. Among NAG’s core mission is to help to cultivate and ready the convenience store leaders of tomorrow. In keeping with…
Recognizing New Loyalty Programs
WINNER: CAL’s Convenience CAL’s Convenience revamped its My Rewards program, offering its members a system with faster rewards. CAL’s Convenience’s My Rewards program underwent a complete overhaul a few months ago, transitioning into a points bank and rewards system. The chain is headquartered in Frisco, Texas, and operates over 209 locations with the majority in…