CStore Resources

CStore Decisions and Humetrics, for the 13th consecutive year, have collaborated on the annual Human Resources (HR) Benchmarking Survey, which polled c-store retailers between Jan. 4 and March 1, 2021, about HR practices, labor challenges and headwinds. Given the rise of the COVID-19 pandemic in March 2020, the past 12 months have brought unprecedented operational…

CStore Decisions, for the ninth consecutive year, is recognizing convenience store chains standing out on social media. If there was ever a year where social media outreach proved vital to c-store chains’ success, it was 2020, when the COVID-19 pandemic brought about social distancing and lockdown rules that drove customers inside. Those brands with a…

2020 has brought challenges to the c-store industry like no other. The COVID-19 pandemic arrived in spring, changing the way retailers approach their businesses and escalating digital disruption. Stores have scrambled to keep customers and employees safe with social distancing decals, masks and plexiglass shields. At the same time, they’re launching mobile apps, online ordering,…

CStore Decisions’ and Humetrics’ 12th annual Human Resources (HR) Benchmarking Survey polled c-store retailers — between Jan. 5 and March 2, 2020 — on top HR challenges and evolving practices. Already, some c-store retailers saw COVID-19 as a possible headwind. Asked about challenges ahead, one respondent pointed to “disruption due to the coronavirus; not just…

CStore Decisions, for the eighth consecutive year, is recognizing convenience store chains leading the way on social media and mobile commerce. As customers ring in 2020, they’ll be posting to social media platforms, but the platforms themselves are evolving, and younger generations are forging their own paths in the social media landscape. This leaves convenience…

Today’s retail environment is changing faster than ever before as technological disruption pushes c-stores to adapt for the future while simultaneously championing the values and traditions that have supported their success throughout their companies’ histories. Next-generation leaders are playing a key role in bridging this path into tomorrow’s competitive landscape by combining new communication styles,…

By Mel Kleiman, President, Humetrics and Erin Del Conte, Executive Editor Convenience Store Decisions and Humetrics recently collaborated on our 11th annual Human Resources Benchmarking Survey. The results reported here are based on the respondents’ recent experiences and expectations and provide industry-wide insights on human resources (HR) trends in the convenience store industry as well…

  Effective and well-trained leaders are invaluable when it comes to formulating and communicating new strategic directions, motivating employees, satisfying customers and partnering with suppliers, vendors and other stakeholders. Today’s economic climate is being shaped by forces that are spurring significant channel blurring—c-stores are becoming quick-service restaurants, drug stores are becoming c-stores, grocery stores are…

Convenience categories are evolving quickly. This year, CSD highlights the latest movers and profitable moneymakers. A CSD Staff Report If there is one word that perhaps best describes most convenience categories in 2019 it might be innovation. We’re talking innovation on the part of fast-moving consumer product manufacturers and innovation on the part of convenience…

Social media trends are evolving and savvy chains are keeping pace, going into 2019. CSD recognizes c-store chains succeeding at social media and mobile apps. By Erin Del Conte, Senior Editor Convenience Store Decisions (CSD), for the sev­enth consecutive year, is recognizing convenience store chains leading the way on social media. In 2019 social media…