Service Culture for a New Generation ONE OF THE FEW respites I enjoy is sleeping on the plane. I’m fortunate to travel the country viewing c-stores and speaking at events, but where some people can get work done on a plane, I’ve come to fi nd an adult beverage and a power nap are much…
October 2017 Issue: What is Your Processing IQ?
NAG Wraps Up in Nashville NEARLY 11 MONTHS OF planning culminated last month with the successful completion of another National Advisory Group (NAG) Conference in Nashville, which yielded record attendance and an outstanding lineup of educational sessions. NAG is a special group in the competitive convenience store industry focused on small, mid-sized and family-owned chains,…
September 2017 Issue: C-Stores Still Fit
Why Networking Matters for Young Professionals AS THE CONVENIENCE STORE and petroleum industry continues to evolve, training the leaders of tomorrow is more important than ever. That’s the driving force behind the National Advisory Group’s (NAG) Young Executives Organization (YEO). This growing group of emerging industry leaders is keenly focused on education and networking with…
August 2017 Issue: Preparing Next Generation Leadership
Sheetz Earns 2017 Chain of the Year Honors WITH AN UNSURPASSED COMMITMENT to foodservice and technology, a world-class distribution model and a total commitment to its vast employee base, Sheetz Inc. embodies the very best the convenience store industry has to offer. Over the past year, the 550-store chain was recognized by Fortune as one…
July 2017 Issue: 2017 Chains to Watch
NAG to Honor Friend, Mentor Bill Kent BUILDING RELATIONSHIPS IS A fundamental principle for succeeding in business. The convenience store industry is certainly no exception. Trust, appreciation, compassion and shared experiences are the backbone of countless industry friendships that span decades and, in some cases, generations of family leadership. These relationships are extremely important to…
June 2017 Issue: Pressed by Local Laws
Leadership and Employee Relationships THE CONVENIENCE STORE INDUSTRY will always be a people business. For many years that meant putting the customer first, rightfully so it seemed, since they were the ones spending money. But gradually over the past decade the top quartile convenience store chains realized the value they had in their people and…
May 2017 Issue: Adopting Technology for Tomorrow
Young Executive Leadership DEVELOPING A SOLID FOUNDATION for young executives is one of the cornerstones of the National Advisory Group’s (NAG) Young Executives Organization (YEO). Now these next-generation leaders will join forces this month to build a foundation for a family in Provo, Utah. YEO is proud to partner with Habitat for Humanity on May…
April 2017 Issue: Identifying the C-Store Industry’s HR Challenges
Managing the Front Line THE CONVENIENCE STORE INDUSTRY has come a long way over the past decade in terms of recruiting, training and retaining great employees. But the results of the ninth annual Convenience Store Industry Human Resources Survey indicate there’s still quite a bit of work to be done. Among the survey’s key findings…
March 2017 Issue: 2017 Category Management Outlook
Building Relationships for Success THE YOUNG EMPLOYEES OF today are the future business leaders of tomorrow. As leaders, we have an obligation to help our future by training and mentoring tomorrow’s leaders today. This is the goal of the Young Executives Organization (YEO). YEO’s mission is to cultivate young talent in the convenience store and…
February 2017 Issue: Building a Better Foodservice Program
Let Foodservice Be Your Guide THANKS TO AN INCREASINGLY busy lifestyle, today’s convenience store customers regard food prepared away from home as a necessity, and the industry’s top-quartile retailers have benefi ted handsomely from meeting the growing demand for fresh foods. For the past decade, the convenience store industry has consistently posted yearly foodservice sales…