Throughout the decade, fuel and convenience retailers will be tasked with answering a simple question: “why will the customer of 2030 visit my store?” Roadside retailing faces a variety of disruptive headwinds that threaten long-successful business models. The report’s five authors call for an immediate repositioning around the needs of people rather than vehicles. “The…
Labor Management in the Age of COVID-19
CStore Decisions and Humetrics, for the 13th consecutive year, have collaborated on the annual Human Resources (HR) Benchmarking Survey, which polled c-store retailers between Jan. 4 and March 1, 2021, about HR practices, labor challenges and headwinds. Given the rise of the COVID-19 pandemic in March 2020, the past 12 months have brought unprecedented operational…
Buc-ee’s Named 2019 Top-Rated Gas Station Brand
GasBuddy has issued its 2019 Top Gas Station Brands in the U.S. report, revealing which gas station convenience store brands offer the best experience based on more than 94 million consumer visits and 8.3 million ratings submitted through the GasBuddy app. The report also features exclusive interviews with executives at brands that are redefining the…
Consumers Increasingly Prioritize Convenience, Value
IRI’s Q4 2019 Consumer Connect Survey shows that, despite the persistent threat of a recession, consumers remain confident about their financial well-being and are contributing to CPG sales growth. However, as consumers prioritize saving time, effort and money, they are shifting their shopping habits to channels they feel best support them. In the full report,…
Change Management: Best Practices for Choosing and Implementing New Software
One of the greatest changes a company can make is changing its software. Software is often the backbone of a business. It can define processes, job responsibilities and competitive advantage, so the search for new software as well as its implementation is a serious undertaking that requires planning. Of course, change brings both challenges and…
PDI Report Examines Loyalty Program Preferences
PDI, a global software company that provides leading ERP, Fuel Pricing, Logistics and Marketing Cloud solutions to convenience retailers and petroleum wholesalers, has released The Road to Rewards Report 2019: Mapping the Path to Loyalty Success. The fourth annual report validates fuel savings as a top driver for loyalty program members, highlights increasing demand for…
NPD Group Report Outlines Consumer Eating Patterns
The NPD Group has released this year’s edition of Eating Patterns in America, an annual compilation of the company’s daily tracking of U.S. consumption behavior. A burger has held the crown as the top food ordered at U.S. restaurants for decades, but this year that burger may well be a plant-based burger, according to the…
InComm Releases 2019 Holiday Index
Payments technology company InComm released its 2019 Holiday Index, which found, for the second year in a row, that in-store shopping will be the most popular retail channel among consumers this holiday season. Based on survey responses from nearly 2,500 U.S. consumers, the report also concluded that gift cards are the top-ranked item on holiday…
Speedway, Thorntons Among C-Stores With Highest Foot Traffic
GasBuddy released its third quarterly study examining foot traffic in the U.S. convenience retailer industry. The analysis examined more than 24 million consumer visits between July 1 and Sept. 30, 2019, and provides insights into consumer behavior and the factors that influence foot traffic. The report separates fuel and convenience brands into four segments based…
BRP Report: Consumers Want Personalized, Consistent Experience Across Channels
According to a new BRP report, 76% of consumers are more likely to choose a retailer offering cross-channel pricing and promotion consistency, and 87% of consumers want a personalized and consistent experience across channels. Many retailers are finding it much harder than they thought to implement unified commerce capabilities. As a result, many retailers are…