If you’re in the convenience retail world, you’ve doubtless heard it many times: “The customer is always right.” In today’s digitally connected marketplace, technology and more demanding consumers seem to have called for an update to that old cliche: “The customer expects better.” That theme was the common thread that ran through a pair of…

Digital engagement and mobile coupons paired with newfangled, high-tech equipment and unfamiliar terms can make the prospect of the electronic back office and cardless loyalty membership more than a little daunting to a c-store operator. Still, a pair of panels taking up those very issues on Day 2 of the National Association of Convenience Stores…

On Wednesday, Oct. 6, at the NACS Show, retailers flocked to educational sessions that offered key insights on hot topics to help them better their business. Mobile Apps In a session titled, “Increasing Foot Traffic With Your App,” Jeffry Harrison, owner and president of Rovertown; John Nelson, CEO Vroom Delivery Inc.; and Chase Thomason, CEO,…

KRS, a leading convenience chain solutions provider has announced a strategic partnership to resell and distribute 500+ Tortoise’s remote-controlled sidewalk delivery vehicles to empower their convenience chain customers to grow their business with affordable, zero-emissions same-day last mile delivery. KRS offers retailers a one-stop shop integrated solution for loyalty and ecommerce that Tortoise’s brandable robots…

Tuesday morning’s “EV 101: What is EV/EV Charging and Why It’s Important” was the first of a three-part series of educational sessions tackling electric vehicle charging and decarbonization of vehicle emissions. Moderated by NACS EV Liaison Karl Doenges, the session addressed how quickly the EV market will blossom, how convenience stores can use vehicle charging…

Temple, Texas-based CEFCO Convenience Stores launched its web-based pay at pump capabilities using CEFCO’s digital wallet across the convenience retailer’s network of stores. CEFCO said in a statement that the new payment capability, in partnership with digital fuel and retail technology consultants Stuzo, is an industry first for any convenience and fuel retail operator. The…

KickBack Rewards Systems (KRS) — a leading provider of marketing solutions, including engagement and rewards programs, CPG funded digital coupons, scan data reporting, app development, and omnichannel ordering for the convenience store and petroleum industry — has acquired CMI Solutions, a widely-recognized industry stalwart back-office software provider. Through this acquisition, KRS has expanded its portfolio…

Thousands of new SKUs and services are launched each year. Which ones will be successful and gain traction? CStore Decisions let our retailer panel of judges decide. In this video-based product contest, winners were determined by a point system that included innovation, packaging, likeliness to carry or implement in stores and more. New products/services are […]

With the addition of national last-mile delivery service Skipcart to its platform, Vroom Delivery is enabling c-stores to automatically route orders between multiple third party delivery services on an order-by-order basis based on cost, speed and serviceability. Vroom is already partnered with Doordash Drive and robot delivery service Tortoise. With the addition of Skipcart, Vroom’s…

In a move to enhance its mobile apps for Chevron and Texaco consumers, Chevron Products, a division of Chevron U.S.A., partnered with mobile commerce business P97 Networks. The new collaboration, which affects more than 7,800 Chevron and Texaco retail stations across the U.S., enables personalized offers, mobile payments for fuel and EV charging, omni-channel marketing campaigns,…