Family Express has announced a new partnership with Washie to install the company’s innovative smart toilet seats in 81 c-store locations.
Based in Valparaiso, Ind., Family Express has a 48-year legacy of delivering an exceptional customer experience. The company’s vertically integrated business model is crowned by its “Living Brand” philosophy, with a focus on relationship building at every customer touchpoint.
Family Express is known for its rigorous hiring process, evaluating up to fifty candidates for each position to ensure it selects the right team members to serve its customers. The addition of Washie’s smart toilet seats further strengthens its commitment to delivering an unparalleled customer experience.
This expansion also builds on Washie’s growing presence in the convenience store industry, providing a modern restroom solution that enhances cleanliness, customer satisfaction, and loyalty. With Family Express known for its focus on customer experience and commitment to community, the partnership represents a shared mission to improve customer well-being.
Washie’s smart toilet seats eliminate the need for traditional toilet seat covers. Traditional paper covers have long been believed to provide protection, but research has revealed that paper layers offer little to no barrier against germs. Washie’s approach allows users to clean the seat themselves using an alcohol-based solution on the surface and leaves behind a fresh, pleasant scent. This ensures a more hygienic experience with every use and drives customer loyalty.
“We’re proud to partner with Family Express, a company that clearly values innovation and customer satisfaction as much as we do,” said Rob Poleki, CEO of Washie. “This rollout of our smart toilet seats across their 81 locations reflects our shared commitment to improving hygiene and modernizing restroom experiences for all.”
