A long-established player in the convenience store market, the tobacco customer has watched the category pivot and adjust on an as-needed basis, whether due to regulations, price increases or an influx of alternative choices.
For years, regulations have been a point of contention for convenience store retailers, and a growing health-focused mindset has led to the introduction of nicotine-free and tobacco-free items. Inflation has spurred price consciousness among consumers, forcing many tobacco customers to forgo their usual purchase and switch to cheaper options.
Tobacco category managers have needed to be adaptable to the changing landscape, sometimes rather quickly depending on location.
The backbar isn’t going anywhere, but neither is the versatility of managing a core category so mired in restrictions and shifting preferences.
CStore Decisions’ Senior Editor Emmy Boes sat down with industry experts to discuss how the tobacco landscape is changing.
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