Despite fast-changing customer expectations, shortened product and retail life cycles and rapid technological advancements, many retailers have not taken advantage of opportunities to innovate. By applying new perspectives to established ways of doing business, convenience store retailers can strengthen their competitive and financial positions, improve the customer experience and create a new life cycle of…
Ryko Acquires Commercial Washing Systems Inc.
The acquisition establishes direct sales and service support in central and south Texas for Ryko. Ryko Solutions Inc., North America’s largest manufacturer of car wash equipment and a major provider of service support and chemicals to the industry, has acquired and will fully integrate the brand, assets and operations of Commercial Washing Systems Inc., the…
What Do Your Restrooms Say About You?
When it comes to sanitation and store cleanliness, looks speak for themselves. Whether it’s the front counter, the forecourt or the restrooms, convenience store operators must monitor the message they are sending to customers. “If you’re in this business and want to stay in this business your customer is going to tell you what their…
Hitting the Customers’ “Sweet Spot”
The ability to offer outstanding service remains the industry’s biggest asset. Do whatever it takes to exceed expectations. Doing a late night check on our new Huddle House restaurant attached to a quite awesome BP travel center, I arrived just in time to tackle the concerns of a pretty tough and very tired truck driver…