One manager, one employee or idea can make a difference in customers’ lives. Some psychologists say that every day, more of us feel less effectivethan we used to feel. Even relatively minor things, such as trying to get througha voice mail system so you can talk to a real live person when you have a…
The Convenience Store Foodservice Show
April 6-8, 2006 The Intercontinental Hotel Atlanta, GA On the menu… Track 1: The Building Blocks of Foodservice Case studies of retailers that are taking Coffee, Fountain/FCB, Roller Grill and other foodservice “jumping off points” to new levels and new directions. Track 2: The Foodservice Supply Chain Learning how to make the supply chain safer…
didnt make it to vegas
Let CSD share some of the NACS Show highlights. The saying goes, “What happens in Vegas, stays in Vegas.” That is unless you’re a category manager who waited patiently to attend the NACS show in Sin City after it was delayed two weeks and relocated from its original host city,New Orleans, as a result of…
red hot eats
Great Expectations The Power of a 94′ Milkshake Keynote Speaker: Thom Crosby, President & CEO, Pal’s Sudden Service Thom Crosby calls today’s young workers “part of the best trained, most highly educated and prepared workforce that America has ever seen.” Pal’s philosophy of empowerment has cultivated a crew of store-level strategic thinkers that has propelled…
colossal success
Despite its size, 7-Eleven Inc. employs the grace, speed to market and creative thinking often seen in aggressive start-ups. CSD honors the industry’s mightiest retailer for its all-consuming drive to serve the customer. Like many of his peers, California franchisee Jas Dhillon believes thepower of the 7-Eleven brand lies in its ability to stay relevant,…
a conversation with jim keyes
Jim Keyes, who recently stepped down as president and CEO of 7-Eleven Inc., is as passionate about growing people as he is about growing merchandise sales. While leading a franchise-based company for two decades comes with its share of challenges, it also comes with many rewards, especially relating to people development. A tireless advocate of…
interview with the slurpee
CSD lands the interview of the year- an exclusive with one of 7-Eleven’s coolest personalities: the Slurpee. Turning 40 this year hasn’t slowed down this icy icon. CSD: First of all, we’re big fans. How do you prefer to be addressed Mr. Slurpee, Big Slurp, the Slurpster? Slurpee: Slurpee is fine. And I appreciate the…
fresh pressure
Casey’s and CJ’s don’t skimp when it comes to offering fresh pizza. Dedicated labor and attention to detail keep these programs profitable. Easy doesn’t necessarily mean better. That’s the view of Casey’s General Stores(Ankeny, IA) when it comes to foodservice. With more than 1,300 corporate-ownedstores and 19 franchised stores covering nine Midwest states, the company…
system failure
When employees perform below expectations, chances are it’s not a training issue. Often, employees fail because of the systems that are supposed to support them. Researchers tell us that when employees who know how to perform the dutiesof their jobs aren’t performing them, lack of training is rarely the cause. Job-related training salespeople say otherwise,…
benefiting from benefits
Vic Shealy, president of Citizens Fuel Co./Citi Stop Convenience Stores (Asheville, NC), has concentrated on soft benefits since he bought the business in 1974. “We don