As senior vice president of sales and marketing for GPM Investments LLC, Brad Chivington does everything in his power to make sure his company's 160 Fas Mart and Shore Stop stores perform at a consistently high level. And when the stores show measurable improvement

Some retailers now accept a new form of customer payment: the human body (or at least part of it). Most people would develop an eating disorder or some other form of neurosis if people continually gave them the finger. But not Colorado’s Bob Zenner. The more people flash him their “digits,” the wider his smile.…

Central Ohio Energy (Mansfield, OH) opened its commissary about threeyears ago. Company executives saw a need for a fresh and consistent productand couldn't pinpoint a vendor that could provide the quality it needed andbe flexible about returns. The Ohio chain operates nine locations: eight In-n-Out Marts and one Easy TripStore. The Easy Trip, which is…

When a particular category— say, foodservice—accounts for almost 12% of the industry’s total inside sales (which it did last year, per the National Association of Convenience Stores’ State of the Industry report), retailers will work to control it as much as possible. In fact, retailers have spent millions of dollars and man-hours to add cost…

Running a convenience store business comes with its share of benefits.For Brian Bach, co-owner of More of Everything, the perks include a companycar…or van, to be more precise. The van features the logo and addresses of More of Everything's two locations,as well as logos of key vendors who helped Bach and business partner Cory Churchillpay…

Oregon retailer More of Everything caters to captive audiences in area shopping malls. It also attracts droves of race fans with exclusive and collectible items. Brian C. Bach’s passion for all things NASCAR came gift-wrapped with his DNA. His father, a photographer, freelanced for the Los Angeles Times and covered NASCAR and Indy races at…

Customers pulling in to one of Jerry Dorminey’s NASCAR-themed convenience stores or travel centers are immediately drawn to the Nextel Cup car on display (above).Thanks to his racing connections (he owned his own race team in the 1960s and’70s), he’s able to put an actual race car on each property, like a shiny metal calling…

Jim Fiene started his c-store career as a thirdshift worker at a Speedway SuperAmerica store while studying cinematography at a Milwaukee technical college. He dreamed of one day making movies as a big-time Holywood director, but he soon realized the convenience retailing industry provided all the drama and excitement he could ever want. "I thrive…

Inventive car wash operators find faithful ’companions’ in pet owners wanting to pamper their pups. Most dog owners would associate the word “loyal” with their furry, four-legged friends. And retailers—specifically those with car washes—are hoping they can make the same association with all types of pet owners. While dog washes came into vogue in 2003…

A commitment to compliance and community powers Daily’s in its quest to be Rick Hamilton had seen just about everything by the time he decided to enter the convenience retailing business. After returning home from a tour of duty in Operation Desert Storm in the early1990s, he settled in Nashville and went to work as…