By Jenn Bloomhuff, Market Development Senior Manager-Grocery, Convenience and Non-Food Retail B2B Much of a customer’s experience at the pump is out of the hands of retailers like you, a challenging reality, especially in a time of skyrocketing gas prices. Today, people are pulling up already frustrated before ever opening their car door. At the…
New normal or not: 3 ways to elevate today’s customer experience
By Jenn Bloomhuff, Market Development Senior Manager-Grocery, Convenience and Non-Food Retail B2B For grocery stores and convenience stores, planning for the “new normal” has required perpetual adjustments along the way. Over the past almost two years, it has meant undertaking significant investments to adapt while also maintaining nimble operations at a time of tightened budgets,…