If knowledge is power, than activity-based costing is an important catalyst to building a knowledge base that can give you the power to analyze complex business issues more effectively. Leveraging Activity-Based Costing in Merchandising Decision-Making (pdf)To view this document, click here
clearing the house of credit card fees
Combining ACH networking technology with an established loyalty program can divert customers from paying with plastic. by Michael Ferrari ____________________________________________ Cash, in its green, paper form, is being phased out. Customers are relying more and more on credit cards to make most of their transactions. And why shouldn’t they? Cash can be cumbersome to have…
murphy joins tempo
New loyalty program rewards customers at the pump. Murphy USA has joined Tempo Payment Inc.’s network, which is initiating a system-wide implementation of Murphy-branded PIN debit cards at more than 1,000 gas stations, with an initial rollout to 111 stores in Atlanta, Dallas and Houston. As a result of the substantially lower interchange fees it…
retailers suppliers come together at ecrm
Conference showcases new products, promotional activities and highlights the collaborative buying process. “Retailers and suppliers enjoy a symbiotic relationship that grows as both sides succeed and meet their expectations. If one side isn’t communicating their message effectively, both will suffer.” That was the message delivered by David Bishop, a partner for Willard Bishop LLC at…
publix sabor instores uncover broad audience
Competitive Watch: Publix Super Markets’ new store format is targeted to Hispanics, but its bakeries’ top quality products and extensive selection bring fans from beyond their niche. By narrowing its focus, Publix Super Markets (Lakeland, Fla.) found its demandactually grew. Its new Hispanic format, Publix Sabor, demonstrates that consumerpreference for fresh, quality foods, particularly in…
fuel discounts simply irresistible
Loyalty programs are cultivating a new breed of price-conscious consumers. As long as gasoline prices remain high, consumers will be attracted to fuel discounts. That’s the common sense that led retailers to create customer loyalty programs in which fuel discounts are the prize, instead of the more customary prizes like airline travel or cash back.…
maximizing margins
Carwash dollars compensate for shrinking gas profits. Remember when convenience stores and gas stations used to give a free carwash with the purchase of a full tank of gas? Now, shrinking fuel margins are causing an increasing number of store operators to look to carwash sales to boost the bottom line. According to the International…
pcats pushes loyalty standards
Initiative would streamline access to rewards data for convenience store and petroleum marketers. The Petroleum Convenience Alliance for Technology Standards(PCATS) is developing a domestic standard for loyalty cardprograms to allow them to be integrated into the multiple point-ofsale and back-office systems now servicing in the industry.Working through PCATS Retail Financial TransactionsCommittee, the initiative aims to…
wheelindealin
Oregon retailer More of Everything caters to captive audiences in area shopping malls. It also attracts droves of race fans with exclusive and collectible items. Brian C. Bach’s passion for all things NASCAR came gift-wrapped with his DNA. His father, a photographer, freelanced for the Los Angeles Times and covered NASCAR and Indy races at…
putting a finger onbiometrics
Some retailers now accept a new form of customer payment: the human body (or at least part of it). Most people would develop an eating disorder or some other form of neurosis if people continually gave them the finger. But not Colorado’s Bob Zenner. The more people flash him their “digits,” the wider his smile.…