Motorola Solutions Survey shows 67% of shoppers agree emerging in-store technologies heighten overall satisfaction. The latest installment of the Motorola Solutions Inc. annual Holiday Shopping Survey highlights that three in four (75% ) surveyed retail associates and managers feel they provide a better in-store customer experience when equipped with the latest mobile technologies. In fact,…
SymphonyIRI Report Examines Shopping Mission Trends
Times & Trends report finds pantry stock-up and quick trips account for two-thirds of CPG trips and dollar sales. It has long been a daunting task to stay in lock step with the shopper mindset. After all, mindsets are a moving target and can quickly change due to a variety of reasons, including purchase…
The Importance of Fully-Stocked Shelves
A survey shows lack of inventory, difficulty finding desired items and long checkout lines are top threats to retaining loyal customers. Nearly 70% of U.S. adults would avoid shopping at a retail store if they encountered empty shelves, according to a nationwide survey commissioned by Galleria Retail Technology Solutions, a provider of retail and category…
Deloitte Survey Shows Shoppers Expecting Discounts
Savvy consumers research brands and prices before heading into stores. Excitement over unexpected in-store deals has diminished as discounted prices become an anticipated part of the consumer products shopping experience, according to the Deloitte/Harrison Group annual American Pantry Survey. For nearly one-third (30%) of consumers, at least seven of 10 items in their shopping cart…
Catering To Smartphone Shoppers
Study finds some shoppers are looking at products in-store, then using their phone to find it cheaper elsewhere. A recent blog post by Retrevo examined the results of a Retrevo Pulse Study that polled shoppers about how they use their cell phones when they shop. Findings showed retailers aren’t doing enough to give smartphone equipped…
Will Tesco Turn it Around?
Fresh & Easy is rolling out a new Express store format, but can the company come out on top after nearly four years of heavy losses? By Erin Rigik, Associate Editor. Tesco’s Fresh & Easy Neighborhood Market grocery chain debuted with a bang in 2007, rolling out 20 stores in rapid succession in California, Nevada…
Affluent To Drive 2011 Holiday Season
Biggest winners include makers/retailers of gift cards, value products, technology and vacations. Online, club, dollar, toy and consumer electronics retailers, as well as categories such as gift cards, technology, vacations and toys, will all perform well this season, according to Nielsen’s fourth-annual Holiday Shopping Sales Survey. Nielsen is a global provider of information and analytics…
Citibank Survey Shows Consumer Psychology Changing
A survey conducted by Hart Research Associates found 41% of customers are worried about the amount they pay for necessities like food and gasoline, up 18 points from September 2010. A new nationwide survey issued on Aug. 31, by Citibank finds a decline in consumers’ expectations for the economy, even though their assessment of current…
A Changing Market
Retail markets often change with the U.S. economy. Currently, one popular consumer trend is cross-channel shopping, for its value and quality. Despite gas prices that are more than 30% higher than last year, cross-channel shopping is alive and well in the consumer packaged goods (CPG) industry. In fact, three-quarters of today’s consumers shop across five…
Walmart’s Reign Fading?
“How America Shops” survey shows Walmart shoppers find lowest prices elsewhere. The Walmart shopper’s value perception has dramatically changed, according to a new research report that surveyed nearly 1,500 Walmart Shoppers. A continuing recessionary mindset, coupled with lower priced competitors are driving shoppers to other retail destinations, according to WSL/Strategic Retail’s How America Shops…