Does your team really make service a priority? There are things you can do to develop a strong service team—and happier customers. By CSD Staff Developing a customer service team that has the skills to provide quality assistance to your customers can be the most straightforward plan if taken step by step. What can you…
Chevron to Sponsor Tampa Bay Buccaneers
Chevron’s new sponsorship of the Tampa Bay Buccaneers holds promise of future promotions for fans. Chevron Products Company, a division of Chevron U.S.A. Inc., has signed a multi-year sponsorship agreement with the Tampa Bay Buccaneers. “We are excited to welcome Chevron as our newest sponsor,” said Brian Ford, chief operating officer with the Tampa Bay Buccaneers. “Chevron’s…
The United Family Launches Sweepstakes
United Family’s sweepstakes offers once-in-a-lifetime grand prize opportunity. The United Family has launched the Farmland Race with Royalty Sweepstakes. All United Supermarkets, Market Street, Albertsons Market, Amigos and United Express locations in Dallas-Fort Worth, West Texas and New Mexico will participate in the sweepstakes. According to Ron Bonacci, senior director of marketing for The United Family, the…
How to Foster a Stronger Workforce
As convenience retailers compete with other channels to attract qualified workers, it may be time for c-stores to rethink their strategies. By David Bennett, Senior Editor The old adage that one bad apple spoils the bunch can apply to numerous things—from pies to politicians. Inside c-stores, a bad apple can impair customer service, productivity and…
Wawa Signs Multi-Year Credit Agreement With Citi
Wawa customers will soon have a credit card of their own to make fueling up better than ever. Wawa Inc. has announced a new multi-year agreement with Citi Retail Services to launch a private label consumer credit card program for Wawa customers. The new program will launch on Sept. 30, 2015, and the service and portfolio…
QuickChek Revises New Market Plans in Seaford
QuickChek seeks to assure the local community that the new market concept will greatly benefit the local economy. QuickChek has revised it’s original plans for the construction of a new convenience market in Seaford, N.Y. The company’s original plans were met with concerns from the community, and in order to show that the new market…
Tyson and NACS Provide Protein to Food Bank
Tyson and NACS help to provide wholesome food to hungry people throughout southern Nevada. Tyson Foods Inc. and the National Association of Convenience Stores (NACS) recently donated a truckload of protein to Three Square Food Bank in Las Vegas. This donation was made in an effort to eliminate hunger in southern Nevada. Three Square, which serves Clark, Esmeralda,…
New Frisco, Texas Corner Store Opens
New Corner Store celebrates grand opening while demonstrating commitment to the community with donations to local high school. In celebration of the grand opening of its newest Frisco, Texas location, Corner Store held a ribbon-cutting ceremony, complete with giveaways to customers in attendance. The new store is located at 6529 Dallas Parkway on the corner of…
How to Figure Acquisition Financing
If a convenience store operation is primed to commit to a merger or acquisition, the potential benefits can be huge. However, missteps made when raising the capital can also be huge. By Mark Battersby, Contributing Editor Obviously, not every company is in a position to buy, but for many small convenience store operators and chains,…
How the Rules of Work Are Changing
The rules in some industries may be changing, but the ‘old rules’ still apply to convenience store employees. By Mel Kleiman Except for the recent brouhaha about raising the minimum wage to $15 per hour, the business press routinely ignores the approximately 60% of American workers, who are hourly employees. A recent article in Fast…