Experiences begin online today, and successful convenience retailers must compete with innovation standards that have become the norm for customers. Today, shoppers want what they want, when they want it, and they want it personalized. The in-store experience is just one touch point. The same positive experience must be replicated when ordering from a brand’s…
Becoming An Electric Vehicle Destination
Selling electrons is not something that can directly produce profitability to replace fuel margins, at least in today’s environment, and that is no secret to convenience retailers. Barriers to entry into the electric vehicle (EV) charging market include not just the cost of infrastructure but also demand charges from utility providers, where commercial customers are…