Today’s Idea of the Day:
Train, train and retrain employees.
Training employees isn’t something top quartile c-stores do only once. Training employees must be an ongoing process. Don’t be shy about retraining employees in areas where they are deficient. Re-certify their training when it comes to sales of age-restricted products like alcohol and tobacco. What’s more, followup with employees when they do something well or when they could have handled something differently to let the know you’re watching.
Do you have an idea to share? Email Senior Editor Erin Rigik Del Conte at [email protected].
