CStore Decisions

  • Home
  • Today on CSD
  • Categories
    • CBD
    • Foodservice
    • Fuel & Gas
    • Health & Beauty
    • Independent Operators
    • Operations & Marketing
    • Technology
  • CStore Playbooks
    • Alcoholic Beverage Playbook
    • Candy Playbook
    • CBD Playbook
    • Foodservice Playbook
    • Technology Playbook
    • Tobacco Playbook
  • Products
    • 2022 Hot New Product Contest
    • Hot New Products Contest
    • Beverages & Cold Vault
    • Candy, Gum & Mints
    • Snacks
    • Tobacco
  • Resources
    • Digital Issues
    • Research & Downloads
    • Podcasts/How To Series
    • On Location
    • FAQ
    • 2022 Top 111 Chains
    • Leaders in Convenience
    • Rack Prices
    • Sponsored Content
    • Videos
    • Webinars / Digital Events
    • White Papers
  • Events
    • 2022 Chain of the Year
    • Convenience Directions
    • NAG Convenience Conference
    • Young Executive Organization
  • Join
    • National Advisory Group
    • Safe Shop Assured
    • Young Executive Organization

Emotional Intelligence Can Help Businesses Prosper

By CSD Staff | October 20, 2016

Share

Employees or management who can’t deal well with others can be a drain on a business, but working on emotional intelligence skills can help your whole team in terms of happiness, productivity and profit.

By Erin Rigik Del Conte, Senior Editor

On Wednesday, the National Association of Convenience Stores (NACS) Show began with a number of educational sessions to help retailers better their businesses.

In a session titled, “Don’t Get All Emotional On Me: An Intro to Emotional Intelligence (EQ) and What it Can Do for You and Your Business (Part 1),” Speaker Robert Huebner, president of 200Mark Consulting, explained why emotional intelligence is a profitable tool and important skill set for convenience store owners, operators and front-line employees to master and how attendees could apply EQ at the workplace.

Emotional intelligence involves being able to step back in moments of heightened emotions and regulate ones response to the situation in order to improve the outcome of the situation.

Road range is one example of a low emotional intelligence (EQ) reaction. Today, some eight in 10 drivers are said to have road rage and these people are coming off the road into your stores. How you and your employees interface with these customers can have a huge impact on outcome and the overall experience of customers, which is key to your bottom line.

Leaders with high EQ listen, admit mistakes, face into difficult conversations, create a high performing workplace and build strong teams as they can bring people together via these skills. On the other hand, leaders with low EQ are arrogant, volatile, rigid, selfish, avoid accountability and respond in insensitive ways.

Having the self awareness to watch and understand one’s reactions, self manage to disrupt emotional impulses and having the social awareness to explore others’ feelings and perspectives is key to driving a positive work environment and high performance among staff.

Do you know and act on things that bring out the best in your employees? While drawing the line with employees is often necessary, how a manager draws lines can be done differently with different employees based on their needs.

Bosses should model high EQ by showing up the right way in situations. If the boss is the person with low EQ, employees should keep the high road in those situations and can potentially speak to the boss about how such behavior can impact profitability and bottom line.

Such behavior from a boss can have dire consequences, such as giving employees the message that this negative behavior leads to success, when in fact it can result in a loss of profitability due to a drain on productivity from the team and the cost of lost employees who leave for a better work environment.

Lastly, even if you’re mastering your emotional impulses in difficult situations, stepping back and choosing how to respond in a positive way, make sure your body language is matching your efforts. If your actions and your words are conveying two different things, people are likely to believe your actions/body

Related Articles Read More >

Yesway Opens Four New Allsup’s Stores
Stewart’s Shops Builds New Site
Urban Insurance Sets Focus on C-Store Industry
Bolstering Adult Beverage Sales
YEO Conference

CStore Decisions Newsletter

Sponsored Content

  • Create Some Positivity at the Pump: 3 Ways to Fuel Customer Experiences
  • How Minuteman Food Mart Ensures a Consistent Customer Experience Across 44 Stores
  • Three Challenges Disrupting C-Store Operations and How to Overcome Them
  • Why Wait? Converting to E15 is easy.
  • It’s time you profited from your checkout line

Get the Magazine

Subscribe Now!
Subscribe Now!

Manage Current Subscription
CStore Decisions
  • New CSD Print Subscription
  • Manage current print subscription
  • CBD Retail Trends
  • CStore Products
  • NAG Convenience Conference
  • Convenience Directions
  • Rack Prices
  • Subscribe to CSD’s E-Newsletter
  • About CStore Decisions
  • Advertise

Copyright © 2022 WTWH Media LLC. All Rights Reserved. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of WTWH Media
Privacy Policy | Advertising | About Us

Search CStore Decisions

  • Home
  • Today on CSD
  • Categories
    • CBD
    • Foodservice
    • Fuel & Gas
    • Health & Beauty
    • Independent Operators
    • Operations & Marketing
    • Technology
  • CStore Playbooks
    • Alcoholic Beverage Playbook
    • Candy Playbook
    • CBD Playbook
    • Foodservice Playbook
    • Technology Playbook
    • Tobacco Playbook
  • Products
    • 2022 Hot New Product Contest
    • Hot New Products Contest
    • Beverages & Cold Vault
    • Candy, Gum & Mints
    • Snacks
    • Tobacco
  • Resources
    • Digital Issues
    • Research & Downloads
    • Podcasts/How To Series
    • On Location
    • FAQ
    • 2022 Top 111 Chains
    • Leaders in Convenience
    • Rack Prices
    • Sponsored Content
    • Videos
    • Webinars / Digital Events
    • White Papers
  • Events
    • 2022 Chain of the Year
    • Convenience Directions
    • NAG Convenience Conference
    • Young Executive Organization
  • Join
    • National Advisory Group
    • Safe Shop Assured
    • Young Executive Organization