Challenges increase for retailers around organized retail crime.
Organized retail crime is continuing to grow, with nearly three-quarters of retailers surveyed reporting an increase in the past year, according to the 14th annual ORC study released y by the National Retail Federation (NRF).
“Retailers continue to deal with increasing challenges and complications surrounding organized retail crime,” NRF Vice President of Loss Prevention Bob Moraca said. “These criminals find new ways to expand their networks and manipulate the retail supply chain every day. The retail industry is fighting this battle by upgrading technology, improving relationships with local law enforcement and taking steps such as tightening return policies, but it is a never-ending battle.”
The report found that 92% of companies surveyed had been a victim of ORC in the past year and that 71% said ORC incidents were increasing. Losses averaged $777,877 per $1 billion in sales, up 7% from last year’s previous record of $726,351.
Retailers attributed the increase to the easy online sale of stolen goods, gift card fraud, shortage of staff in stores and demand for certain brand name items or specific products. In addition, a number of states have increased the threshold for a theft to be considered a felony, meaning criminals can steal a larger quantity of goods while keeping the crime a misdemeanor and avoiding the risk of higher penalties that come with the commission of a felony.
ORC typically targets items that can be easily stolen, and quickly resold, and top items range from low-cost products like laundry detergent, razors, deodorant, infant formula and blue jeans to high-end goods like designer clothing and handbags, expensive liquor and cellphones. Stolen goods are recovered anywhere from flea markets and pawnshops to online, with gift cards often ending up on online gift card exchanges. While online fencing has increased over the years, retailers say 60% of recovered merchandise, on average, is found at physical locations.
While at least 34 states have ORC laws, 73% of retailers surveyed support the creation of a federal ORC law, noting that ORC gangs often operate across state lines.
Some ORC activity happens before merchandise ever reaches stores, with 29% of retailers saying they had been the victim of cargo theft that occurred along their supply chains. The number was down from 40% last year and 44% the year before.
The country’s largest cities are the most frequent targets of ORC. The top locations are 1) New York City; 2) Los Angeles; 3) Miami; 4) Chicago and Houston, tied; 5) San Francisco/Oakland; 6) Atlanta; 7) Baltimore; 8) Orlando; 9) northern New Jersey, Washington, D.C., Philadelphia, and Arlington/Dallas/Fort Worth, tied; and 10) Fort Lauderdale and Seattle, tied.
Return Fraud Continues
Return fraud continues to pose a serious threat to the retail industry. Retailers estimated that an average 11% of their annual sales will be returned this year, and that 8% of those returns are likely to be fraudulent. An estimated 12% of returns will not include a receipt, and 21% of those are expected to be fraudulent. In addition, 38% reported in an increase in online purchases returned to a brick-and-mortar location, and 29% cited an increase of those returns being fraudulent.
During the holiday season, retailers expect 11% of sales to be returned, on average, down from 13% last year, and that 10% of the returns will be fraudulent, down from 11% last year.
The survey of 66 loss prevention professionals representing department store, big-box, discount, drug, grocery, specialty retail and other industry sectors was conducted Sept. 16 through Oct. 5.