Join us Wednesday, Sept. 11, from 8:45 a.m. to 9:45 a.m. at the National Advisory Group (NAG) Conference for a special keynote presentation from Richard Crone, president of Crone Consulting LLC on “Check-in is the New Checkout.”
A panel discussion on reducing friction and cashier-less sites will follow featuring Crone as well as retailers Gus Olympidis, CEO of Family Express, and Raymond Huff, president of HJB Convenience Corp.
This year’s NAG Conference is set for Sept. 8-11 at the Hyatt Regency – Minneapolis. To register or to learn more visit: nagconvenience.com
Keynote Presentation: Check-In is the New Checkout
For convenience stores, their merchandising concept, execution and location(s) are their principal competitive advantages today. As good as that may be, the barriers to entry are low and risk of others improving upon that formula are high and already in play. Not the case if a retailer surrounds their business with a Customer Relationship Management (CRM) model bolstered by a successful check-in and personalization strategy.
In this session, Crone will review the disruptive forces at play, provide a guide for immediate action and strategic checklist to execute against to leverage these changes to grow your business through check-in, personalization and autonomous checkout.
Panel Discussion: How Cashier-less Sites Will Impact the C-Store Industry
Amazon Go and other cashier-less concepts are no longer a novelty. They are fast becoming destinations in markets such as San Francisco, Seattle and Chicago, and they are challenging conventional convenience stores in the race for time-pressed customers. Beyond retail competition, the concept is also changing consumer behavior to expect a frictionless experience.
While some municipalities are passing laws to require stores to accept cash, convenience store owners must develop a strategy to compete with this emerging trend.