InStore.ai has unveiled its new cashier engagement solution, launched alongside Conexxus.org. The new technology will be revealed at this year’s National Association of Convenience Stores (NACS) Conference in Atlanta, Ga.
According to NACS, there are over 160 million transactions within U.S. convenience stores daily. Propelling the industry forward as its front-line representatives, cashiers wield immense influence over promotion efficacy, loyalty program involvement and overall customer experience.
Previously, the lack of an automated, unbiased tool has impeded convenience store chains from precisely assessing a cashier’s performance against their training. Now, with InStore.ai’s cashier scorecard and gamification application, stores can incentivize, measure and reward cashiers for outstanding effort, and discover best practices that can be used to train and uplift other cashiers.
“With the convenience store industry plagued by triple-digit cashier turnover, the industry has consequently forfeited opportunities to amplify basket size,” said Jay Blazensky, founder and CEO of InStore.ai.
The company’s suite of voice analytics services is strategically applied to interactions between cashiers and customers, revealing untapped potential for revenue growth and cost reduction. This includes an innovative feature that employs generative AI to compare one store’s performance against another, based on what’s been spoken at the point-of-sale.
“Extracting actionable insights from conversations between cashiers and customers is an inherent necessity that we are eager to fulfill for countertop retailers,” said Blazensky.
Conexxus.org, a non-profit technology powerhouse, champions the development and implementation of standards, technology breakthroughs and advocacy for the convenience store and retail fueling industry.
“Annually, we spotlight pioneering technologies poised to introduce positive change to the c-store arena, and this year we are highlighting InStore.ai,” said Gray Taylor, executive director of Conexxus.org. “InStore.ai’s solutions hold immense promise in enabling our members with a scalable means to evaluate and improve cashier performance.”
InStore.ai is a Silicon Valley-based technology company that extracts actionable insights from conversations between cashiers and shoppers to help countertop retailers increase sales, reduce costs and improve customer experience.
