As the convenience store industry evolves, your brand image and what it stands for will define you in the eyes of your customers and your employees. Consider the outstanding social perceptions of companies like Southwest Airlines and Costco to realize the importance of how your brand is perceived in the marketplace. Brand image is something…
Elevating the NAG Experience
The convenience store industry continues to grow sales at record numbers, but the stakes have never been higher as convenience store owners face competition from multiple retail channels and the growing home delivery industry. As competition increases across the board, savvy retailers are learning to take cost out of their operations to run lean, efficient…
NAG Continues Support of Higher Education
As the founder of Nice N Easy Grocery Shoppes, John MacDougall was a longtime supporter of the National Advisory Group (NAG). In his personal life, he was also a strong supporter of higher education. Though MacDougall passed away in 2014, we continue to honor his legacy and his longtime support of NAG. For the fifth…
Deadline Approaching for the 2019 John MacDougall/NAG Memorial Scholarship
We all know the importance of a well-educated workforce and the c-store landscape is certainly no exception. The National Advisory Group (NAG) scholarship fund was developed to help qualified individuals offset some of these costs. Among NAG’s core mission is to help to cultivate and groom the convenience store leaders of tomorrow. In keeping with…
Empowering C-Store Leaders of the Future
Next-generation and young executive c-store leaders can benefit from a good attitude and shaping the environment they desire. By John Lofstock, Editor We all know young c-store leaders do crucial work across the convenience store industry. They shape culture, improve employee performance, drive creativity and innovation. And yet, fewer training dollars are typically earmarked for…
Fresh Food, Product Innovations on Display at SAS Trade Show
Featuring an 80s theme, S. Abraham & Sons draws nearly 1,200 attendees and 175 booths in Grand Rapids, Mich. Convenience store retailers from across the Midwest convened in Grand Rapids, Mich., for S. Abraham & Sons’ (SAS) 33rd Vendor Exhibit & Trade Show. The annual exhibit and trade show, which featured a “Back to the…
YEO Preparing Leaders for Real-World Challenges
Many years ago, when the National Advisory Group (NAG) was preparing to relaunch the Young Executives Organization (YEO), I reached out to John MacDougall, the venerable founder of Nice N Easy Grocery Shoppes in New York, and asked him for advice. John was an excellent source for NAG because he believed in the association and…
Loop Comes Full Circle
Vintners Distributors has been in the convenience store business for four decades. The industry has evolved immensely during that time as it embraced self-service gasoline, foodservice and alternative fuels. But even those big changes seem to pale in comparison to the monumental shift in consumer demands we are experiencing today. Generations Y and Z are…
What Kind of Leader Are You?
By John Lofstock Learning how to be an effective leader is critical for anyone looking to move into a senior leadership position. However, for leadership to be effective, it must be built on a solid foundation consisting of a clear mission, a vision for the future, a specific strategy and a culture conducive to success.…
Creating an Emotional Connection with Customers
It’s no secret that we are experiencing unprecedented times across retail. Customers now have access to anything and everything they want in seconds right from their smartphones. Delivery is available on demand for everything from a new car to breakfast sandwiches. Frictionless retail, where customers can walk into a store, pick up what they want…